Here are some things to remember when looking for a
collision repair facility.
The best time to look for
a collision repair facility is before you need one. If you have found a shop and
checked them out before you need them, the stress level is greatly reduced.
Word-of-Mouth referrals
are the only way to go. Ask everyone you know.
It is your right as a
consumer to have your vehicle repaired by the shop of your choice.
If an insurance company
is involved, the name of the shop will be requested by the appraiser. Therefore it
is advisable to select your shop before contacting the insurance company.
Likewise, if an insurance
company is involved you don't need to run around collecting multiple estimates. The
estimate written by the insurance appraiser is good at any shop you choose and the shop
will contact the appraiser with any additional hidden damages and/or charges.
Labor rates and parts
discounts are consistent within a given market so every shop should charge roughly the
same amount for the same repair. Make sure the shop you chose will give you the most
bang-for-the-buck.
If two estimates vary
greatly, then one of the estimates may be inflated or one of the estimates may be missing
some of the damage. Don't try to compare apples to oranges. Make sure both
estimates cover exactly the same repair.
Is the shop clean and
organized?
Does the shop have their
professional credentials displayed. Look for I-CAR Training certificates and ASE
Certification.
Has the shop been
selected by your insurance company as a Direct Repair Facility? This may or may not
be an asset depending on the insurance company and the details of the program. If
everything else about the shop makes you comfortable then this can be a big plus for
expediting your repair with the least amount of hassle.
Does the shop schedule
minor repairs to ensure that parts can be obtained before you drop it off for repair or do
they just keep taking on work and letting all the cars sit around waiting for parts with
nothing being done?
What's your gut reaction?
Do you feel uncomfortable after visiting the shop and talking with the personnel
there? If you're not comfortable it might be best to move on.
